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Delivery / Aftercare

Delivery Options

COURIER DELIVERY: Your scooter will be delivered on the agreed date between 8am & 6pm. AM & Weekend deliveries are available at extra cost.
The Scout is delivered in one box, with just the seat and basket to be fitted to the scooter.
The Explorer 4 is delivered with the main body of the scooter fully assembled in one box & the seat packed in the other.
The Envoy 8 and Cobra models are delivered in 4 boxes. Two are for the batteries, one is for the seat and one is for the main body of the scooter. The batteries, rear cowl, and seat will need to be fitted.

WHITE GLOVE: This stress free delivery service takes place at a time to suit you & includes:
- Scooter delivery, unpacking, & full assembly
- All products fully demonstrated & set up in the customer's home providing piece of mind
- Check that the user can drive the scooter safely and that it is suitable for their needs
- All packaging removed by our engineers
- Handover Certificate completed on site & signed by our Engineer for all of the above

Warranty Options

RETURN TO BASE: Your scooter comes with a 12 months Return to Base warranty. In the event of a fault it will be your responsibility to return the scooter to us to fix it.

IN HOME: In the event of a problem an Engineer will come to your home and rectify any problems.

Full details including Key Facts and Initial Disclosure documentation available here

Insurance Options

Mobility Nation (Imports Direct UK Ltd)

3 MONTHS FREE: Insurance is so important that offer the the option of 3 months free insurance with all new scooters. You will receive a simple form with your scooter to fill in and return in a reply paid envelope. Your insurance policy will start as soon as the form is received.
 
STANDARD:
- Accidental Damage - even by fire or storm
- Theft - even if it's vandalised
- Public Liability - protection from 'no win, no fee' specialists
- 24/7 Recovery - Breakdown recovery to get you home
- Personal Effects - protecting your possessions
- Injury Cover - protecting your health
- Lost Starter Keys - get back up and running
- Worldwide Cover - to ensure you have a good holiday*
 

PLUS:
- Includes all of the above and:
- Enhanced recovery - even if you have a puncture
- Personal Effects - even more cash benefit
- Any Driver - any adult can use your product
- Manual Wheelchair - protect your manual wheelchair too

Full details including Key Facts and Initial Disclosure documentation available here